General FAQ
How do I choose the right rug size?
Measure your seating area first. For living rooms, ensure at least the front legs of furniture sit on the rug. We offer standard sizes from 1.5x2.5m to large 3x4m formats to fit any UK home layout.
Do you offer custom sizes and styles?
Absolutely. We can facilitate custom commissions for specific dimensions or heritage patterns. Custom orders typically take 8-12 weeks for weaving and natural sun-drying in Morocco.
Are your rugs authentic and ethical?
Yes. Every rug is hand-knotted by Berber women in the Atlas Mountains using 100% organic wool. We source directly from weaver cooperatives to ensure fair wages and preserve heritage techniques.
Is shedding normal for new Berber rugs?
Initial shedding is a natural characteristic of high-quality hand-spun wool. This subsides after a few weeks of regular suction-only vacuuming. The dense weave is designed for lifelong durability.
Preserving Artisanal Beauty
Daily Care
• Vacuum regularly using a suction-only setting to avoid damaging the pile.
• Rotate your rug every 6 months to ensure even wear and sun exposure.
• Shake small rugs outdoors weekly to release trapped dust and organic particles.
Cleaning
• Blot spills immediately with a clean, dry cloth; never rub the wool fibers.
• Use lukewarm water with a drop of mild wool detergent for localized spotting.
• Arrange professional specialized cleaning every 3-5 years to maintain the lanolin.
Shedding & Durability
• New wool rugs naturally shed; this decreases significantly after a few weeks.
• Shedding is a hallmark of high-quality, high-pile natural Moroccan wool.
• Hand-knotted construction ensures decades of durability for high-traffic homes.
Shipping Info
We offer complimentary global shipping. UK orders arrive in 3-5 days; international delivery varies by location.
Returns & Exchanges
Enjoy a 14-day return window. Items must be in original condition. Contact us to initiate a seamless exchange.
Custom Orders
Tailor a rug to your space. Custom weaves take 8-12 weeks, crafted by artisans to your specific style and size.
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Bespoke Guidance
Looking for advice on choosing the right rug size, shedding, or have a specific query about our heritage sourcing? Email our specialists for expert help.